Aer Lingus

My wife, 2 children (6 & 4) and myself tried to check in online the night before but could only check in 2 of the 4 of us. It appeared the flight was overbooked.

So we checked in the 2 kids and said we would deal with it in the morning, in person. When we got to the airport there was a line for the Aer Lingus help desk stretching the length or Terminal 2. By the time we got to the desk we were told that yes the flight was overbooked but since we checked in the kids, our whole party was checked in except we had only random scattered seats, none adjacent to another.

The lady at the desk said our 6 and 4 years old MUST sit on their own if we want to fly OR we could see if passengers would swap once we are all on the plane. After I pointed out that not only is that morally disgusting, it is also illegal, a supervisor came and explained that the flight crew would take care of things once we got on the plane.

After boarding we were asked to stand in front of the passengers who had the most leg room.

So that is where all 4 of us stood while the plane boarded and every seat was filled. The staff completely ignored us and the most help we got was from caring passengers. Who kindly offered to do their best if the crew could not help. 1 crew member told us if we did not sit down on 4 separate seats then we would be unable to fly and then another family could take our place.

As a father and husband I became stern and quite defensive telling the crew member that I was not going to put my kids in between complete strangers given that it is illegal for children that age to fly unsupervised.

To which the crew member was confused to hear. It was only resolved by other passengers who worked together to allow my wife to sit with my son and I sat with my daughter on another row. The flight itself was fine and there were no other issues bar the humiliation felt by all 4 of us as we stood in front of the entire plane of people staring at us as we held everything up and were left and abandoned by the crew to feel this way.

After getting home, I left it a full day before filing a complaint online. I got the automatic reply and was told they would get back to me.

I left it a few qeeks before trying again, and again and again. Then I rang, and the few time I got a person they put me on hold and hung up on me. It took 7+ months to get any traction and then when they finally got back to me, what did I get? An apology via email.

Thats it. No phone call from a representative. No minor flight reimbursement. Not even a coupon for an in flight meal.

Avoid these thieves!

I say this as an Irishman who has flown aer Lingus for decades, but this is the 3rd issue to befall my family in the past 4 times I used them. Enough is enough!

STAY AWAY!!!

Date of experience: August 11, 2024

Frustrating customer service experience trying to pay to check a guitar. The customer service agents did not believe it was possible and the complaints case software provided no way to answer the agent as it sent his response to me asking for more information from a no-reply email address.

The last customer service agent took my card and charged me to check the guitar both ways although I only wanted it to go one way and he said it was non-refundable even though he believed I would get told at the airport the guitar could not be checked.

I dont know whether it was my email to corporate or a delayed response to my complaint, but they called in the nick of time this morning to assure me the guitar can fly and to clear up the overcharge. We shall see.

The direct flight SEA-DUB is golden, and the crew is usually friendly, but the seats are tight and the phone agents at Customer Service need some training and better software.

I am 85 years old. My travelling partner is 77.

In late May, I tried to book a round trip Cleveland-Venice-Cleveland with American Airlines. The American Airlines agent informed me that there was no availability on the September return date (September 24). She said that Aer Lingus is a partner airline to American Airlines, and she suggested that she book a very convenient Aer Lingus flight for us in Business Class. The timing was perfect.

I booked it. From that point on, nothing was right. I couldn't find the booking on the American Airlines site, and I couldn't find it on the Aer Lingus site. I telephoned Aer Lingus several times only to be told that the wait to talk with an agent was around 38 minutes.

Twice I was cut off before 38 minutes passed. I didn't want to go to Italy without assurance that I could get home by September 24. This morning, I called back again. On the second try, after 38 minutes, a person named Ethan answered my call.

It was as if he had been sent by a being that said, 'this guy has had enough.' Ethan answered my every question. He arranged for our seats (which were supposed to have been done before). He was as patient and as pleasant as possible. In one call, Ethan changed my opinion of Aer Lingus' customer service by 180 degrees.

I suggest you clone this guy...or perhaps promote him to Personnel Manager. He knows how to treat customers.

Hi, apologies if you are the wrong department. I, Andy, partner wish to travel to Ireland for a short break.

I'm 60, she is 64. She has no passport nor driving licence. I have a UK passport, both born in the UK. What documentation is acceptable for travel, please?

Apologies again, but I cannot find a direct customer service email address.

Many thanks for any assistance you may offer.

Best regards,

Alan Berresford

Aer Lingus failed at every level of basic service and accountability. After flying internationally with them in December 2024, my checked baggage was not delivered to my final destination.

A delayed baggage report was filed, and I was promised the bag would be delivered to my hotel once located. That never happened. No updates, no attempt to deliver, and no communication. I was forced to return to the airport myself to recover my bag, spending nearly £130 in round-trip transportation costs.

I submitted all receipts, breakdowns, and documentation as requested. Instead of owning their mistake, Aer Lingus repeatedly tried to close the case, forcing me to chase them down for months. When I finally provided everything, they denied my claim, stating their policy doesn't cover transportation costs; even though those costs only existed because of their failure to deliver the bag as promised. There was no apology, no gesture of goodwill, and no resolution—just a closed case and generic messaging.

The entire experience was stressful, disruptive, and dragged out far longer than necessary.

If you're expecting accountability, empathy, or even just basic customer service, look elsewhere. I've had to escalate this to the appropriate consumer regulators because Aer Lingus clearly won't do the right thing on their own.

Hello, my husband bought a ticket. He just bought it, but he bought it in his name, but the ticket was actually in my name.

How do I make this change?

The ticket is in the name of Reinaldo minosso Neto and I want to change it to Lavínia Karen de Oliveira.

The ticket is for Sunday the 3rd and I need it to be in my name, because he is already at the destination waiting for me and he ended up buying the wrong one.

If there are any additional costs, no problem, we'll pay them. But we want to change it because he ended up buying the wrong thing.

reservation number is 2MC4y2

Very complicated and time consuming trying to rectify a spelling mistake. The language barrier was a major issue but the 20 odd times saying sorry for the delay was very irritating.I was calling from Ireland to an Irish number

All taken care of. Thanks.the

No problem I was well taken care of just waited awhile

Aer lingus is the only airline that I travel abroad.

Could not contact them to manage a booking...kept saying wait times 20-25 minutes...and, said same thing a half hour later.

On hold for 5 mins. Told there was a 20 min wait to message the bot.

Had already tried this on WhatsApp and Facebook. Same bot, Erin. No help.

Could not answer a simple question. Very annoying.

Have sent the same message to complaints at Aer Lingus 11heck all sites for fares. nC times and have yet to receive any reply or acknowledgement!

My Complaint is as follows:

Overcharging on fares, and huge errors regarding comparison on the shared partners' site of American Airlines.

"I have checked numerous times, and the result was always the same.

1. Aer Lingus one-way flights are more expensive than their return flights? Example - Aer Lingus CLE-DUB on May 7th, One-way Fare is $739, Return Fare is $731

2. However, if you book the same ticket on the American Airlines website.

(Shared Partner) (For the Same flight, Same time, & Same aircraft) One-way Fare is $523, and Return is $742 - (Saving $200 on the One-Way Fare?) - (Surely this does not make sense?)

3. The same day flight from Cleveland to Newark to Dublin on United is as follows: The United 1-way fare is $528, and the Return is $836 - (Once again, the one-way price is $200 less than Aer Lingus)

A One-way ticket is my preferred option rather than an open ticket, as they can be very expensive. I also like the freedom to return at my leisure now that I am retired, and money is tight.

Please advise why this is happening. -- And how best can you assist me in making it right?

Thanks, Farrell Gallagher

(All my Previous filings have never received a reply.) (Not very good customer Service?)

Here is a list of all my filings to date:

1.

Your case reference is: 0147****

2. Your case reference is: 0147****

3. Your case reference is: 0147****

4. Your case reference is: 0147****

5.

Your case reference is: 0147****

6. Your case reference is: 0147****

7. Your case reference is: 0148****

8. Your case reference is: 0148****

9.

Your case reference is: 0149****

10.

Your case reference is: 0150****

11. Your case reference is: 0150****

Why did I get 2 confirmation for booking reference 2MAA5S.

I have to pay 722,66 Euro and 644,66 ?

But why?

What us the Cost for rebooked the New date? And why didnt you give a information to booking .com that the flight is rebooked? The told me also i have to pay 640 Euro.

Unfortunately, it is very, very difficult to get in touch with Aer Lingus. A direct customer form or a chat option would be nice.

I received 2 vouchers. I used part of the first one: 844.00.

The second one is for 50. Now I want to use what is left, around 300, on a new booking. But I could not do it online. Help!

Voucher Name: Betsy Amanda Carmona Bosch. You have received a 844.00 Aer Lingus voucher from 955****.

This voucher is redeemable on aerlingus.com. We look forward to welcoming you onboard.

I have Voucher number 955**** ---- around 200 left in one voucher and another for 50.

I want to use them.

Voucher Name: BETSY AMANDA CARMONA BOSCH

You have received a 844.00 Aer Lingus voucher from 955****

This Voucher Is Redeemable On Aerlingus.Com. We Look Forward To Welcoming You Onboard